We would like to share with you some of what our customers are telling us about our services:
On behalf of the Palo Alto Medical Foundation, I would like to personally thank you for your dedicated service to our patients and employees. Your hard work, attention to detail, and dependability are greatly appreciated and widely recognized by all. You are a valuable member in our mission to provide excellent health care and the Palo Alto Medical Foundation is proud to have you as part of our team. We are very grateful to you!
Manager, Support Services Palo Alto Medical Foundation
Another vote of confidence from Palo Alto Medical Foundation:
[.] I would like to convey our appreciation for all the hard work that is done by MIDA Staff. They are an essential part of our organization and health care could not be delivered without them.
THANK YOU !!!!
Vice-President, Support Services & Project Development Palo Alto Medical Foundation
Our customers not only benefit from the long-term support they require to deliver on their own objectives but also from our capacity for effective and efficient response during emergency situations:
Today, due to the heavy rains, we had a lot of flooding and waters. Your crew was AWESOME in responding to our needs and taking swift action, in the pouring rain, no less! [.]
House Manager The Pantages Theatre
On behalf of Toshiba America Information Systems, Inc., I would like to take this opportunity to thank you and your staff for the outstanding efforts during our recent emergency at 34 Parker. Thanks to the quick response from Dewitt, Alberto, and the rest of the team, the building was cleaned up extremely fast. It's comforting to know that [MIDA] has the resources to respond to a situation of this magnitude.
Facilities and Sites Services Toshiba America Information Systems, Inc.
More effusive praise - this time for MIDA's Environmental Services:
I just wanted to write a quick email letting you know how pleased I have been with the remediation work you guys have been doing. Some time ago I noticed that the containments were looking much better. The feedback I have received is that Tony works really well with the clients and I have actually noticed this in person a few times while meeting him onsite. Tony and his guys have been doing good work, and it is not going unnoticed. [.]
CRMI VM3 Environmental Inc.
I wanted to take a moment to let you know how unbelievably impressed we are with one of your employees, Ketema H. Michael (Tony). I have never come across someone who has gone over and beyond the call of duty in my many years as a condominium owner. Tony always was on time, returned phone calls promptly, and always went the extra mile for me. I am a handicapped individual [.] and life is more than frustrating. People are always thinking you aren't capable of making decisions or that they can pull a fast one on you. Tony has made me believe otherwise. He treated me with respect and professionalism yet had a sense of humor that made him so pleasant to have around. I never once questioned the work or his capabilities; he performed exceptionally and far more than I would have hoped for in a contractor. I can't sing Tony's praises enough. He even helped me with issues that had nothing to do with the repairs your company was contracted to do. It is because of Tony that I will recommend MIDA Industries to anyone that may need your services. I applaud you for having him in your team. [.]
Los Angeles, CA
I want to thank you and your crew for the excellent remediation job you provided at our home in La Puente. I appreciated your flexibility and patience when additional mold issues were discovered. Irrespective of your compromised schedule, you always responded to us in a timely manner, with the utmost professionalism and expertise.
Your company is very lucky to have you on their staff. I interviewed at least 6 other companies specializing in remediation. I have high standards and desired only the best for my mother's home. You, Tony, stood out above them all. I was particularly impressed with your competence, expertise and excellence in customer service. Your skill and follow through throughout every phase of the project was top notch.
[.] It goes without a doubt that we will provide future referrals to MIDA Industries to our friends and family who have homes in need of remediation. [.]
Lia Alvidrez Russell